Having the right information at the right time is no longer good enough; customers want the brands they love to know them in and out, even better than they know themselves.. We now live in a world defined by proactive communications and anticipatory engagement.. In fact, by 2020 it’s expected that 57% of customers will depend on companies to know what they need before they ask for anything.
As a result, artificial intelligence (AI) has emerged as a key way for companies to transform the customer experience.. fromhttps://blog voipinnovations com/blog/six-ways-you-use-ai-without-knowing
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